Refund policy

Exchange Policy

HALO Studios Exchange Policy

We want you to love what you wear. If the size or fit isn't right, we're happy to help you exchange it.

Exchanges only (no refunds) HALO Studios operates on an exchange-only policy. We do not offer monetary refunds on any purchase. If an item doesn't work out, you may exchange it for a different size, colour, or item of equal value within the exchange period below.

Exchange window You have 30 days from the date of delivery to request an exchange. To qualify, items must be:

• Unworn, unwashed, and undamaged
• In their original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

Non-exchangeable items For hygiene reasons, the following cannot be exchanged unless faulty: underwear, swimwear, and any item marked "Final Sale" at checkout.

How to start an exchange Email admin.business@icloud.com with your order number and the item(s) you'd like to exchange, along with your preferred replacement size/colour/item. We'll confirm availability and send you instructions within 1–2 business days.

Exchange shipping costs Unless the exchange is due to our error (wrong or defective item), the customer is responsible for the shipping cost of sending the original item back. We cover the cost of shipping the replacement item to you.

Damaged or incorrect items If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We'll cover all shipping costs and send a replacement at no charge — or, if a suitable replacement isn't available, this is the one case where a refund will be issued.

Store credit If your preferred replacement is unavailable or of lower value, any difference will be issued as store credit, valid for future purchases.

Statutory rights Nothing in this policy limits your rights under the Consumer Protection Act, 2008 (South Africa), including your right to a refund or replacement for defective goods.