Privacy policy
Privacy Policy
HALO Studios Privacy Policy
Last updated: 2026/07/19
HALO Studios ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding it, in accordance with the Protection of Personal Information Act (POPIA) and applicable international data protection standards.
Information we collect
- Contact details — name, email, phone number, shipping and billing address
- Order information — items purchased, order value, payment status
- Payment information — processed securely by our payment provider(s); we do not store full card numbers on our servers
- Technical data — IP address, browser type, device information, and browsing behaviour on our site (via cookies and analytics tools)
- Marketing preferences — whether you've opted in to receive emails from us
How we use your information
- To process and fulfil your orders
- To communicate with you about your order, account, or enquiries
- To send marketing communications, only if you've opted in (you can unsubscribe at any time)
- To improve our website, products, and customer experience
- To detect and prevent fraud
Sharing your information We do not sell your personal information. We share data only with trusted third parties necessary to run our business, including:
- Payment processors (to complete transactions securely)
- Shipping and courier partners (to deliver your order)
- Email/marketing platforms (only if you've opted in)
- Analytics providers (to understand site usage, in aggregate/anonymised form where possible)
Cookies Our site uses cookies to keep your cart working, remember your preferences, and understand how visitors use our store. You can disable cookies in your browser settings, though some site features may not work correctly as a result.
Data retention We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. financial record-keeping).
Your rights Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal record-keeping requirements
- Object to or restrict certain processing, including marketing communications
- Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been violated
To exercise any of these rights, contact admin.business@icloud.com.
Data security We use industry-standard security measures, including SSL encryption at checkout, to protect your personal information. However, no method of transmission over the internet is 100% secure.
Changes to this policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact us Questions about this policy or your data? Email admin.business@icloud.com.